Membership clubs
Membership club softwarefor the whole member experience.
Flow runs members clubs from the front gate to renewal day: tiered and family memberships, digital membership cards, guest passes, check-in, events and member pricing, all from an app that carries your club name.
Membership
Omar Al-Rashid
Family membership
Member since 2022
Valid until 30 Sep
Family on this membership
Welcome back, Omar
Checked in · Main entrance · 6:42 PM
Guest pass
The Harbour Club
Your membership renews on 1 Oct. Renew in one tap.
Renew membershipA few of the venues on Flow
What is membership club software?
Membership club software manages everything a members club offers: membership tiers and family accounts, digital cards and check-in, guest passes, member-only booking windows and pricing, events, and renewals. Flow combines these with court and class booking and WhatsApp communication, across 25+ venues and 28,000+ players and members.
Behind the front desk
Every member, family and visit in one place
See who checked in, which guests are expected, what each family has booked and who has not visited lately, then reach them on WhatsApp.
Sara Haddad
Attendance · last 12 weeks
Reformer 10 pack
7 of 10 sessions left
Activity
Flow AI
Ask about your business
Daily operations
How Flow runs a members club
A members club sells belonging more than bookings. Members expect to be recognised at the door, to bring their family and guests without paperwork, and to get first access to the best times. Flow is built around those expectations.
Tiers and family memberships
Define membership tiers with their own pricing and booking windows. A family membership keeps spouses and children on one account, and each person books under their own name.
Digital cards and check-in
Every member carries a digital card with a personal code in the club app. Reception scans it at the door, and the visit is recorded on the member profile.
Guest passes
Members send guest passes from the app, and reception sees who is expected before they arrive. Unused passes expire on their own.
Member pricing and early access
Members see their own prices and can book further ahead than the public, so the benefits of joining are visible every time they open the app.
Events and socials
Publish tournaments, socials and kids camps with tickets and capacity limits. Members book and pay in the same app they use for courts and classes.
Wallet, POS and one ledger
Members top up a wallet and spend it across the club, and counter sales run through the built-in point of sale, so every transaction lands in one ledger.
Trusted by clubs
Some of the clubs and communities on Flow
Members clubs outgrow booking tools quickly. A booking widget knows nothing about a family membership, a guest at the gate or a member who has stopped coming. Flow brings those pieces into one member record.
Among them, OIA in Jeddah and Nadena, a network of community clubs, build their member experience on Flow. They are part of a platform serving more than 25 venues in 40+ locations, with 35,000+ bookings processed for 28,000+ players and members and over 100,000 WhatsApp messages delivered.
OIA
Members club in Jeddah running its member experience on Flow.
Nadena
Community clubs across several locations, built on Flow.
25+
Venues on Flow
40+
Locations
190+
Courts & spaces
35,000+
Bookings processed
100,000+
WhatsApp messages
Payments & communication
Renewals, payments and reminders that run themselves
Retention in a members club comes down to timing: reminding the right member at the right moment, and making it effortless to say yes.
Renewal reminders on WhatsApp
Before a membership lapses, the member receives a WhatsApp reminder with a payment link, so renewing takes one tap from the chat.
mada, Apple Pay & cards
Members pay with mada, Apple Pay, Visa and Mastercard through licensed local gateways, with settlement to your business bank account in your currency.
Tax-compliant e-invoicing
Every membership, event ticket and top-up generates a tax-compliant e-invoice through your accounting system (Wafeq, Qoyod, Daftra, Zoho Books, Odoo or Oracle), including ZATCA e-invoicing where it applies.
Campaigns to your members
Send announcements and win-back messages to a segment of members on WhatsApp, such as everyone who has not visited in a month.
Built with you
Ask for it. We build it.
Most booking software asks you to change how you run your business. We work the other way around. Your requests go straight to the team that builds Flow, and many of the features clubs use every day started as one venue’s idea.
- Features shipped in the last 3 months
- 600+
- New releases
- Weekly
Let us postpone a fixed session more than once
Show product photos on the POS
Create a discount while booking
Give each location its own contact number
Add custom fields to customer exports
Live for your venueFilter the WhatsApp inbox by location
Live for your venueShow coach utilization in reports
Live for your venueFAQ
Common questions about membership club software
What should membership club software include?
Membership tiers with their own pricing and booking windows, family accounts, digital cards with check-in, guest passes, events, renewal reminders and payments. Flow includes all of these alongside court and class booking, in Arabic and English.
Can a member add their family to one membership?
Yes. A family membership links spouses and children to one account. Each family member books under their own name, and the account holder sees and pays for everyone.
How do guest passes work?
A member sends a guest pass from the app for a specific day. Reception sees expected guests in advance, the guest is recorded on arrival, and passes that are not used expire automatically.
How are membership renewals handled?
Flow sends a WhatsApp reminder with a payment link before a membership lapses. The member renews in one tap, the membership extends, and the e-invoice is issued automatically.
Can we move our members from our current system?
Yes. Members, memberships and balances import from spreadsheets during setup, so your members keep their history and remaining benefits from the first day.
Can Flow add a feature specific to how our club works?
Yes. Requests go straight to the team that builds Flow, and we review them with you. We shipped more than 600 features in the last three months, many of them first built for a single venue and then made available to everyone.
Explore more
Flow across industries and countries
See Flow running on a club like yours
Book a demo and we will walk you through memberships, family accounts, guest passes, check-in and renewals, in Arabic or English.